Dear Valued Spa & Wellness Patrons,
In these times of uncertainty, as the impact of COVID-19 continues to evolve, The Raven Spa is committed to adhering to the protocols advised by the CDC (Centers for Disease Control and Prevention) and WHO (World Health organization) and following real-time updates to stay abreast of the ever-changing situation. We will take all measures that are approved and recommended by these organizations. The well-being of our hotel partners, associates, and guests is our top priority, and we would like to assure you that health and safety have our full attention.
All of our staff are fully aware of the current requirements and are undertaking extreme levels of health and safety procedures to ensure the highest possible hygiene standards are maintained, throughout every aspect of our spas. We are thoroughly cleaning the retail and spa areas including bathrooms, treatment rooms, and all communal areas. Our staff is thoroughly washing hands and adhering to the CDC guidelines.
We ask that all our guests please be aware if you have mild cold/flu-like symptoms, health officials encourage you to stay home while sick and avoid close contact to help protect others. For the safety of everyone, our spa professionals are permitted to decline service to any customer exhibiting contagious symptoms and will reschedule your appointment. We have also instructed our associates that if they exhibit any cold/flu-like symptoms, they should stay home. Should you need to cancel for any health-related reason, our spas will waive the 24-hour cancellation fee at this time.
We would like to take this opportunity to thank you for your continued support and loyalty.
Yours In Health,
Christina Stratton & The Raven Spa Team